Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elizabeth Clarke

Elizabeth Clarke

August 3, 2024

5  out of  5
rating by Elizabeth Clarke
"Great job by Donna explaining the coverage in my car insurance policy and making sure I'm getting the best rate with discounts."
We responded:
"Hello Elizabeth, thank you for your feedback! I'm glad to hear that Donna did a great job explaining the coverage in your car insurance policy. I'll make sure to pass on your positive review to Donna and the rest of the team. If you have any more questions or need further assistance, feel free contact us."
Profile photo of Alejandra Ibañez

Alejandra Ibañez

July 30, 2024

5  out of  5
rating by Alejandra Ibañez
"I'm very happy to be part of this insurance,they are very helpful they treat the people very nice, every time I go to the office looking for answers I walk out so happy thanks to Monica Crespo she is a great person and bilingual very helpful."
We responded:
"Hello Alejandra, thank you for sharing your positive experience with our service. We are delighted to hear that you are happy with our agency. We strive to provide excellent customer service and it's great to know that our staff, particularly Monika, has been so helpful and accommodating. We appreciate your kind words and look forward to continuing to assist you with any insurance-related questions or concerns you may have."
Profile photo of Ryszard Mroz

Ryszard Mroz

July 28, 2024

5  out of  5
rating by Ryszard Mroz
"The The agent from the office was very knowledgeable about the subject that I was calling. She helped me with the issue, involved with my car insurance and with my homeowners insurance .very good job . thank you."
We responded:
"Ryszard, thank you for taking the time to share your positive experience with Donna. We're happy to hear that she was knowledgeable and was able to assist you effectively with both your car insurance and homeowners’ insurance questions. We appreciate your kind words and are we glad to know that Donna provided excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Profile photo of Christina Banta

Christina Banta

July 17, 2024

5  out of  5
rating by Christina Banta
"I highly recommend Royce Carlson State Farm! My agent, Monika, provides exceptional service from start to finish. She is knowledgeable, responsive, and always goes above and beyond. Monika patiently answers all my questions and makes the entire process smooth and easy. If you're looking for reliable car insurance and excellent customer service, look no further!"
We responded:
"Christina, we really appreciate your positive review of Royce Carlson State Farm! We're so happy to hear that Monika, has consistently gone above and beyond to provide exceptional service. It's fantastic to know that Monika's expertise and quick responses have made everything easy for you. Thank you for recommending us, and we're delighted to have you as a satisfied customer. Please don't hesitate to reach out if you ever have any more questions or need assistance. My team is here to help!"
Profile photo of Jason B

Jason B

July 15, 2024

5  out of  5
rating by Jason B
"We are very pleased with the service our Agents provide. Thank you Royce Carlson and team."
We responded:
"Jason, thank you for taking the time to leave us a positive review on our Google account. We truly appreciate your feedback and are glad to hear that you are very pleased with the service our team have provided. "
Profile photo of Larry G

Larry G

July 9, 2024

5  out of  5
rating by Larry G
"I’ve been with this Agency for over 50 years and have always received quality, prompt friendly service."
We responded:
"Larry, thank you for taking the time to share your positive experience with us! We greatly appreciate your loyalty and are thrilled to hear that you have consistently received quality, prompt, and friendly service throughout your 50-year journey with our agency. We take great pride in providing exceptional service to our valued customers like yourself, and we look forward to continuing to serve you in the future. If you have any further feedback or need assistance, please don't hesitate to reach out."
Profile photo of Pawel Pilch

Pawel Pilch

April 27, 2024

5  out of  5
rating by Pawel Pilch
"Thank you Monika. Always nice and professional service. My question and doubts were answered and I received a handful of suggestions. I highly recommend everyone to entrust all matters related to insurance to the Royce Carlson State Farm agency."
We responded:
"Pawel, thank you for the great review! We are glad to hear that Monika provided you with nice and professional service, answering your questions and doubts while offering valuable suggestions. We strive to ensure that our customers receive the best guidance and support for their insurance needs. Your recommendation means a lot to us, and we appreciate your trust in the Royce Carlson State Farm agency. If there is anything else we can assist you with, please feel free to reach out."
Profile photo of Bozena Szulc

Bozena Szulc

April 23, 2024

5  out of  5
rating by Bozena Szulc
"Od wielu lat korzystamy z mama z uslug Royce Carlson Agency State Farm Insurance. Pani Monika, Dana, Ilona I Gabriela to mily I profesjonalny zespol. Kazda z Pan z anielska cierpliwoscia wyjasnia I podpowiada najlepsze rozwiazania. Panie zawsze odbieraja telefon, a kiedy sa zajete to oddzwonia. Kilka dni temu otrzymalam pomoc w wysylaniu dokumentow do banku I Association, za ktora serdecznie dziekuje. Dlatego zawsze bede polecac ten zespol wszystkim znajomym I nieznajomym, ktorzy szukaja milej I profesjonalnej obslugi. Dziekuje ❤️ Royce Carlson Agency State Farm Insurance !!"
We responded:
"Bozena, thank you so much for taking the time to leave such a kind and glowing review of our services at Royce Carlson Agency State Farm Insurance. We truly appreciate your continued trust and loyalty over the years. It is wonderful to hear that our team, including. Monika, Dana, Ilona, and Gabriela, has consistently provided you with nice and professional service. We take pride in delivering the best solutions to our clients, and it brings us joy to know that our team has been able to assist you. Thank you for your heartfelt recommendation of our team. Your support means a lot to us."
Profile photo of Niko Pendavinji

Niko Pendavinji

April 20, 2024

5  out of  5
rating by Niko Pendavinji
"Great office, have been working with them for over 25 years. Everyone is very helpful and courteous. It’s a pleasure to deal with this office"
We responded:
"Niko, thank you so much for your kind words and your continued support over the past 25 years. We are happy to hear that you find our office to be great, and we appreciate your positive feedback."
Profile photo of Paul Ciech

Paul Ciech

March 22, 2024

5  out of  5
rating by Paul Ciech
"Fantastic team. We’ve been with this StateFarm group for years with multiple policies. Always quick to respond and very competitive rates. Thank you for all that you do especially Monika and Sandra!"
We responded:
"Paul, thank you for your wonderful feedback! We are thrilled to hear that you consider our team. We value your business and your support; our team is committed to provide our customer with the best service possible. "
Profile photo of Samir Saha

Samir Saha

March 8, 2024

5  out of  5
rating by Samir Saha
"Monica resolved all my concerns. She was very helpful and friendly. She went above and beyond her duty. She is the best."
We responded:
"Thank you for your positive review! We are glad to hear that Monika was able to address all your concerns and provide you with helpful and friendly assistance. It's great to know that she went above and beyond to assist you. We appreciate your kind words. Monika and the team are always ready to help. "
Profile photo of Bobby Goldstein

Bobby Goldstein

March 7, 2024

5  out of  5
rating by Bobby Goldstein
"We were transfered to Royce Carlson's office many years ago. Our accounts include our cars and home along with our daughter's and son's. We have always had excellent, individualized service when moving, requesting updates or, on occasion claims. I especially want to recognize Monica for her patience and knowledge. We always get the coverage and assistance necessary."
We responded:
"Robert, thank you for taking the time to share your positive experience with our agency. We are pleased to hear that you have received excellent and individualized service over the years for all of your policies. It's great to know that you have consistently received the assistance necessary, whether it's during a move, requesting updates, or even filing claims. We appreciate your recognition of Monika for her patience and knowledge. We will make sure to pass on your kind words to her. Thank you for choosing our agency, and we look forward to continuing to provide you with excellent service in the future."
Profile photo of John Vogel

John Vogel

March 5, 2024

5  out of  5
rating by John Vogel
"Very easy to work with"
We responded:
"John, thank you for your feedback! We're glad to hear that you found our services easy to work with. We strive to make the process as smooth and seamless as possible for our customers. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your business!!"
Profile photo of I DV

I DV

February 23, 2024

5  out of  5
rating by I DV
"Professional, friendly and attentive. Great customer service!"
We responded:
"Isaiah, thank you for the rating. Our team is dedicated to being professional, friendly, and attentive to ensure that every interaction is a positive one. We appreciate your business and look forward to serving you again in the future."
Profile photo of Greg Siera

Greg Siera

February 21, 2024

5  out of  5
rating by Greg Siera
"I am very happy with this State Farm agency. Their customer support is outstanding. I highly recommend their services!"
We responded:
"Eva and Greg, your positive feedback is valuable, and we are glad to know that you had such a great experience with our office. Thank you for sharing, our team is here to help!"
Profile photo of Mariusz Klimek

Mariusz Klimek

February 20, 2024

5  out of  5
rating by Mariusz Klimek
"Place is awesome! They work with you, are understanding and easy to get ahold of. You call and after the first ring someone almost always answers! You don’t have to listen to automatic recordings and press any numbers, no waiting to be transferred to a different division just to pay a bill. It’s like they actually care not to waste their clients time, such an innovative concept! Lol Before switching to them I was with one of those cheaper quality insurances that is supposed to save you money. When I started driving for Uber and Lyft on the side I needed to add rideshare coverage and that company did not offer it so I had to look for a new INS company. It was $50 a month for the add on but I’m actually paying about 5 bucks less WITH that extra rideshare coverage! Definitely recommend getting a quote from them! And like I said before, they’re easy to get ahold of which helps out in many serious situations. You can count that someone will take your situation seriously and take care of it immediately."
We responded:
" Mariusz, thank you for your positive feedback! We're thrilled to hear that you had a great experience with us and that we were able to provide the coverage you need. We appreciate your recommendation and encourage others to reach out to us for a quote. We're committed to working with our customers, being understanding, and providing easy accessibility. Thank you for choosing us! "
Profile photo of Catherine Kelly

Catherine Kelly

February 20, 2024

5  out of  5
rating by Catherine Kelly
"We’ve been with R D Carlson state farm office for many years. Monika is always my “go-to” person - she is always helpful, professional, patient and available to answer all questions. Excellent service!"
We responded:
"Thank you for your loyalty and for taking the time to leave such a positive review! We greatly appreciate your continued support as a long-standing customer. It's wonderful to hear that Monika has consistently provided you with helpful, professional assistance. We strive to deliver excellent service, and your feedback reaffirms our commitment to that goal. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Profile photo of Tracey Banta

Tracey Banta

February 20, 2024

5  out of  5
rating by Tracey Banta
"Monika and the team are wonderful. I always feel supported and looked after. From cars to home we can depend on them to help."
We responded:
"Tracey, thank you for your kind words and positive review! We're happy to hear that Monika and our team have provided you with wonderful support and exceptional service. We take pride in taking care of our customers' needs. Your trust in us means a lot, and we're grateful for the opportunity to assist you. If you ever need anything else, please don't hesitate to reach out."
Profile photo of Renata Podosek

Renata Podosek

February 19, 2024

5  out of  5
rating by Renata Podosek
"Always such a great service."
We responded:
"Renata. great to hear that you've had such a positive experience with our service! It's great we continue to provide excellent service to our customers."
Profile photo of Piotr Fulara

Piotr Fulara

February 16, 2024

5  out of  5
rating by Piotr Fulara
"Sandra was very helpful!"
We responded:
"Thank you for the five-star review! We greatly appreciate your feedback. Sandra truly deserves the recognition for her helpfulness in assisting you. Providing excellent customer service is our top priority, and we are glad that she was able to deliver that to you. If you have any more questions or need further assistance, please don't hesitate to reach out to us. Thank you again for choosing our services."
Profile photo of Teodoro Virgilio

Teodoro Virgilio

February 16, 2024

5  out of  5
rating by Teodoro Virgilio
"I've been with Royce Carlson / State Farm for over 20 years. His staff has helped me and my family many times over. I highly recommend them to everyone thank you for all you do."
We responded:
" Teodoro, we are grateful to have served you and your family for over 20 years. Our team takes pride in providing assistance and support whenever needed. If you ever require further assistance, please don't hesitate to reach out. Thank you for choosing Royce Carlson / State Farm."
Profile photo of Anna Rusewicz

Anna Rusewicz

February 16, 2024

5  out of  5
rating by Anna Rusewicz
"State Farm is the best! They are always patient and helpful with any requests I have. Really great team :)"
We responded:
"Anna, it is great that hear that you consider our State Farm agency the best and that our team has been patient and helpful with your requests. Providing excellent service to our customers is important to our team, and we are glad that we have been able to assist you. If you have any more requests or need further assistance, please don't hesitate to reach out."
Profile photo of Anita K

Anita K

February 16, 2024

5  out of  5
rating by Anita K
"My family has had our cars and home policies with State Farm for many many years. The service at Royce Carlson is excellent. Most recently Donna was able to help me lower my car insurance premium which I greatly appreciated. In today’s economy every little bit of savings helps. I highly recommend Royce Carlson agency for their professionalism, always being available and prompt to respond."
We responded:
"Thank you for your kind words and recommendation! It's gratifying to hear that you have been with us for many years and that you have had a positive experience with our agency, particularly with Donna's assistance in reviewing your insurance. We understand the importance of saving money, especially in today's economy, and we are committed to providing excellent service and prompt responses to our valued clients. If you have any further questions or need any more assistance, please don't hesitate to reach out."
Profile photo of robert wenc

robert wenc

February 15, 2024

5  out of  5
rating by robert wenc
"I am with them for over 30 years and they are always great to work with!"
We responded:
"Robert, Thank you for your long-standing support! We greatly appreciate your loyalty and are happy to hear that we have consistently provided you with a great experience over the past 30 years. If there is anything else we can assist you with, please let us know."
Profile photo of Rodolfo Gatto

Rodolfo Gatto

February 14, 2024

5  out of  5
rating by Rodolfo Gatto
"Great & efficient service !"
We responded:
"Hello Rodolfo, Thank you for your positive feedback! We are glad to hear that you found our service great and efficient. If you have any more questions or need further assistance, feel free to call us, we are here to help."