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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brenda Banuelos

May 31, 2026

5  out of  5
rating by Brenda Banuelos
"Leonel was very professional and provided me with great customer service. Overall a great customer experience at the Carlson agency"
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Iwona Wiater

May 30, 2026

5  out of  5
rating by Iwona Wiater
"Great service. Leo was very helpful and knowledgeable. Highly recommend!"
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Sergio Benitez

May 26, 2026

5  out of  5
rating by Sergio Benitez
"Monica was Great !!!"
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zhexxter

May 23, 2026

5  out of  5
rating by zhexxter
"Big thanks to Monika, she helped us a lot with emergency situation 🔥"
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Dominik Wegiel

May 23, 2026

5  out of  5
rating by Dominik Wegiel
"Very helpful, thank you Monika!"
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Alex Nikmud

May 22, 2026

5  out of  5
rating by Alex Nikmud
"👍👍👍👍👍"
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Stanley K

May 2, 2026

5  out of  5
rating by Stanley K
"We received very good service. We took care of all the matters just as we wanted and we are very satisfied and we can recommend your services to others. Stanisław Kucmierz"
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Michael Mistarz

April 29, 2026

5  out of  5
rating by Michael Mistarz
"Gabriela and the entire team were great to work with. We appreciate their support and service!"
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Magdalena Wujczyk

April 29, 2026

5  out of  5
rating by Magdalena Wujczyk
"Very fast and professional service. There have never been any delays in communication."
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MARIA MATIAS

April 22, 2026

5  out of  5
rating by MARIA MATIAS
"I had to switch agents due to unforeseen circumstances. However, I wish I had switched to the Royce Carlson Agency sooner!

My agent Leo, was the absolute best.
From beginning to end he made the entire process very simple for me.
He gave me all of the information I needed to initiate my “Transfer of Agent” request along with the details I’d be needing to provide the team doing the changes.
Being that he assisted me with ensuring that I had all of the required information for the transfer, my request was done in less than 3 business from when we initiated this.
Leo was extremely informative, letting me know as soon as they received my file and assisted with helping me make the desired changes to my coverage.

Overall, I am extremely pleased with Leo’s professionalism and attention to detail during this process.
⭐️⭐️⭐️⭐️⭐️"
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Sue L

April 14, 2026

5  out of  5
rating by Sue L
"Quick, easy and more importantly since I have not been a renter for decades, Leonel, pointed out a couple of things that I might like to consider in my policy. I was very grateful for his thoughtfulness and professionalism."
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Marcin Olkowicz

March 3, 2026

5  out of  5
rating by Marcin Olkowicz
"Great service every time I call or arrive to this place. Understanding and cooperative with all services that they provide. MARLENA is always very helpful and I appreciate her assistance."
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Mike Dudek

March 3, 2026

5  out of  5
rating by Mike Dudek
"Monika was very friendly and helpful!"
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Ryszard Minkowski

February 9, 2026

5  out of  5
rating by Ryszard Minkowski
"Jestem klientem STATE FARM wiele lat i jestem bardzo zadowolony z uslug waszego biura.Ostatnio moja sprawa telefonicznie zajmowala sie p Marlena ktora zasluguje na wielkie podziekowania i bardzo zyczliwe i profesjonalne podejscie do mojej sprawy."
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Boguslawa Wazydrag

December 8, 2025

5  out of  5
rating by Boguslawa Wazydrag
"Fantastic service! Gabriela went above and beyond to help me understand my coverage options and make the best choice for my situation. Highly knowledgeable and reliable"
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Darlene

December 8, 2025

5  out of  5
rating by Darlene
"Very helpful and professional"
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Rob Ol

November 25, 2025

5  out of  5
rating by Rob Ol
"Very professional and helpful Agents.
I have been a customer of State Farm for 25 years. Miss Gabriela Witek is just the best.
Highly recommended this agency."
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Zbigniew Marchwiak

November 22, 2025

5  out of  5
rating by Zbigniew Marchwiak
"Very friendly staff, helping with understanding all details involving home and car insurance ,
Good prices in compare to other insurance companies"
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Sylvia Widzgowski

November 19, 2025

5  out of  5
rating by Sylvia Widzgowski
"Vey good service. Monica is very pleasant to work with. Always very professional and helpful!"
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Danuta Chmiel

November 18, 2025

5  out of  5
rating by Danuta Chmiel
"Jestem wieloletnim klientem . Ponad 20 lat . Profesjonalna obsługa. Nie zawiodłam się nigdy na cenie .Dziękuje za długie lata ."
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Gilda Frisenda

November 18, 2025

5  out of  5
rating by Gilda Frisenda
"fabulous customer service"
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Gowdy Cannon

November 12, 2025

5  out of  5
rating by Gowdy Cannon
"Fast efficient and friendly service. Very competent."
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Eugene

October 17, 2025

5  out of  5
rating by Eugene
"I’ve been using State Farm for my real estate insurance for a couple of years, and they’ve consistently offered competitive rates compared to other companies. One of their employees, Monica, has been incredibly helpful in explaining every step of the insurance policy. Whenever I have a question, they typically respond within an hour during business hours. I plan to continue my insurance with them for years to come and would definitely recommend this office!"
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Irina Fedorova

September 24, 2025

5  out of  5
rating by Irina Fedorova
"Thank you very much for the great service, Ms. Monika Crespo !
I’m so happy with my car and home insurance.
Great policy.
Thank you, Mr. Royce Carlson for the wonderful team!"
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Bradley Prendergast

August 22, 2025

5  out of  5
rating by Bradley Prendergast
"Recently bought a rental apartment building in Chicago. Worked with Leonel about coverage, repair issues, etc. Very professional, very responsive. Highly recommended!"